Support

Frequently asked questions

How do I share my location?

Create a username, connect with someone you trust (search or invite link), then tap Update now or enable background sharing in the app. Only approved contacts can see your latest place.

Who can see my location?

Only people you explicitly approve. Connections are invite-only and one-way. You can revoke access at any time. There is no public profile or follower list.

Is my location encrypted?

Yes. Location is encrypted on your device before it leaves your phone. Approved viewers decrypt only what you share with them.

I lost my recovery key. Can I recover my account?

Your recovery key is the only way to reclaim your account on a new device. We cannot reset it for you. If you still have access on another device, open Settings and save a new copy of your key immediately.

How do I stop sharing or delete my data?

Turn off background sharing and revoke connections in the app. You can clear local history in Settings. For full account deletion, email support with your username and we will remove associated server data within 30 days.

Does Safe Check replace emergency services?

No. Safe Check is for peace of mind and last-known location sharing — not emergency dispatch. In an emergency, call your local emergency number (e.g. 911 or 112).

Why isn’t location updating in the background?

Grant Location permission set to Always (or equivalent), keep Background App Refresh on, and leave battery optimizations that kill the app disabled. On iOS, force-quitting the app from the App Switcher can stop background delivery until you open it again.

Useful links

• Privacy Policy
• Terms of Use
• safecheck.me

Safe Check App · Bundle ID: me.safecheck.app · Website: https://safecheck.me